Why is my "Transaction under review"?

Please note that a 25-hour hold will be imposed on credits purchased using PayPal for the first time or using a new payment method on PayPal (new credit card/ bank account).

This means that the credits bought will only be sent to your avatar in-world 25 hours after the payment has been received. This will allow us to verify that the payment method is indeed legitimate before sending out the credits.

Do note that this new procedure will only affect you for your first purchase. If you have purchased credits before and are using the same credit card/ bank account to pay for it, do not worry, this security measure will no longer affect you and you will receive your credits immediately after the transaction has completed as usual.

We apologize for the inconvenience caused.

Please do not file a support ticket, rest assured that your credits will be sent to your avatar after 25 hours. If you have already filed a ticket, please assist us by closing the ticket. Thank you for your patience and understanding!